Frequently asked questions
In Estonia, delivery to a parcel locker usually takes 2-5 working days, and by courier 3-7 working days. You can collect your order free of charge at Mäealuse 10 in Tallinn within 1-2 working days. Parcel-locker and courier delivery are free from €100. Each product page shows the exact dates.
Yes, and it is free. Choose pickup at checkout and come to Mäealuse tn 10, box 5, Tallinn, Mon-Fri 9.00-17.00. We email you when the order is ready, usually within 1-2 working days. Bring your order number.
Yes, right after you order we send a confirmation to your email. If it did not arrive, check your spam folder too or write to us at info@autotools.ee.
With a Visa or Mastercard card, through Apple Pay and Google Pay, and by bank link: Swedbank, SEB, LHV, Coop Pank, Luminor, Citadele, Revolut, N26 and Artea. You can also choose to pay by invoice at checkout. Payments are processed by Montonio.
Not at the moment: we don't offer instalments or hire purchase. You can pay by card, with Apple Pay or Google Pay, by bank link or by invoice.
Yes. Choose to pay by invoice at checkout: we email you a prepayment invoice to pay by bank transfer, and we send the goods once the payment arrives. Buying for a company? Enter the company details at checkout and we make the invoice out to the company.
Yes. Workshops, car services and resellers get a standing trade price on the whole range and invoices in the company's name with a trade account. Apply on the Trade account page and we answer within one working day. You see the trade price when you are signed in.
Yes. The payment takes place in the secure environment of your bank or Montonio. You enter your card details directly there and they never reach us.
Yes, all prices include VAT.
Yes, you have a 14-day right of return. Write to us at info@autotools.ee and we will send you the return instructions.
Write to us at info@autotools.ee and include the order number, a short description of the problem and photos. That way we can resolve it quickly. For a defective product we resolve the matter as the law provides.
Yes. We sell only genuine products from over 200 brands, including ROOKS, YATO and Castrol.
Yes. Autotools is a brand of Autojoy OÜ (registry code 14752838, VAT number EE102171439). Our warehouse is at Mäealuse tn 10, box 5, Tallinn: look for the autojoy sign on the building.
In the "Find mats for your car" section above, choose your car make and model. Every mat is measured for a specific model.
Write to us at info@autotools.ee or call +372 5077886. We will help you find a suitable product or order it in for you.