# Store terms of sale The online store autotools.ee (the "online store") is owned by Autojoy OÜ (registry code 14752838, VAT number EE102171439), located at Mäealuse tn 10, box 5, 12618 Tallinn, Estonia. Autotools is a brand of Autojoy OÜ. Contact: info@autotools.ee, +372 5077886. ## 1. Placing an order To buy from the online store: 1. Choose the products you want and add them to your cart. 2. Go to checkout and fill in the required contact and delivery details. If you are buying on behalf of a company, add the company's details. 3. Choose a delivery method from the options offered. 4. Review the total, which includes the price of the goods and the delivery fee. 5. Pay using one of the payment methods offered. 6. Once payment is made, we send an order confirmation to your email address. The sales contract is concluded at the moment the payment reaches the online store's bank account. ## 2. Prices and VAT All prices shown in the online store are in euros and include VAT. Delivery is not included in the price of the goods; it is calculated in the cart, in euros, and shown before you confirm the order. If a price in the online store is shown by mistake at well below the market price of the goods, the online store may withdraw from the sales contract and refund what you paid. ## 3. Payment methods Payments by bank link, by card and by Montonio's other methods are handled by Montonio Finance UAB. These payments are made outside the online store, in your bank's or Montonio's secure payment environment. The seller has no access to your banking or card details. At checkout you can pay: - by bank link, - by card, - through Inbank: next month, in two or three parts, or by hire purchase (the agreement is with Inbank), - by any other Montonio payment method shown at checkout, - with an autotools gift card, - by invoice. When you pay by invoice, we email you a prepayment invoice, to be paid by bank transfer to the online store's account by the due date shown on it. We send the goods once the payment has arrived. An order that includes a gift card cannot be paid by invoice. Autojoy OÜ is the controller of your personal data. The personal data needed to execute a payment is passed to the authorised processor Montonio Finance UAB. ## 4. Delivery The online store delivers across Estonia. The delivery fee is calculated at checkout and depends on the delivery method you choose. These delivery methods are available: - **parcel machine** - choose the machine that suits you at checkout; - **courier** - the goods are brought to the address you give; - **pallet delivery** - goods too heavy or large for a courier come on a pallet by tail-lift truck to the address you give; - **pickup** - collect the goods from our shop and warehouse at Mäealuse tn 10, box 5, Tallinn, Mon-Fri 09:00-17:00. Some goods, such as heavy or bulky tools and workshop equipment, do not fit in a parcel machine or are too heavy for a courier. In that case checkout offers only the methods that suit them and says so. The current delivery price, the free-delivery threshold and the estimated delivery time are shown in the cart and at checkout before you confirm the order. The current price of every carrier is listed on the [shipping and returns page](/en/shipping-returns). **Pallet delivery.** Pallet delivery has one price for the whole order, the same anywhere in Estonia, the islands included, and it never becomes free. We deliver orders on a pallet up to the weight limit shown at checkout; for anything heavier we quote the carriage separately. Once the goods are in our warehouse at Mäealuse, we call you to agree the delivery day, and we email you the day agreed. The truck sets the pallet down in front of the house and you take it on from there. The carrier calls before arriving. Please look the packaging over on receipt and note any damage on the delivery note. If the delivery fails on the agreed day because of you, for example nobody is there to receive it or the truck cannot reach the address, a second attempt costs the same as pallet delivery. **Delivery times.** Counted from the conclusion of the sales contract, goods usually reach you in Estonia within 2-5 working days by parcel locker and 3-7 working days by courier; goods already in our warehouse arrive sooner. The estimated delivery time is shown at checkout. We agree the day of a pallet delivery with you by phone. We email you when goods for pickup are ready to collect. If ordered goods cannot be delivered, for example because they have sold out, we tell you as soon as possible and refund what you paid, delivery included, without delay and within 14 days of telling you at the latest. ## 5. Right of withdrawal and returns After receiving your order you have 14 days to withdraw from the contract without giving a reason. The right of withdrawal does not apply when the buyer is a legal person. **How to withdraw.** Use the shop's withdrawal form: [Withdraw from contract here](/en/withdraw). Fill it in and confirm within 14 days of receiving the goods; we acknowledge receipt by email. You may send the same notice to info@autotools.ee instead — a free-form message naming the order number and the goods you are withdrawing from is enough. **Returning the goods.** Return the goods to Autojoy OÜ, Mäealuse tn 10, box 5, 12618 Tallinn, within 14 days of sending the withdrawal notice, or within that time show that you have handed them to a carrier. **Condition of the goods.** You may open and try the goods as you would in a shop. If they have been used more than is needed to establish their nature and properties, or show signs of use or wear, you are liable for the reduction in value and we may reduce the refund accordingly. **Cost of returning.** You bear the cost of returning the goods, unless they were defective or we sent the wrong item. Goods delivered on a pallet cannot normally be returned by post; you bear the cost of returning them, which is at most the price of pallet delivery. **Refunds.** We refund within 14 days of receiving your withdrawal notice, but we may wait until the goods reach us, or until you show that you have sent them back. The refund goes back to the payment method you used. If you chose a delivery method more expensive than the standard one, we refund the cost of the cheapest method offered. What you paid for pallet delivery is refunded in full. **When there is no right of withdrawal.** The right does not apply to goods made to your specification or personalised for you. **Services.** A booked service (such as a car detail) also carries a 14-day right of withdrawal, counted from when the contract is made. If you ask us to start the work before it ends and then withdraw, you pay for the work already done. Once the service has been fully provided, you can no longer withdraw. ## 6. Gift cards Gift cards can be bought in the online store. We send one by email as soon as the order is paid. A gift card can be used for any product sold in the online store. You do not have to spend the whole amount in one order - the remaining balance stays on the card. If a gift card has an expiry date, it is printed on the card itself. A gift card is a multi-purpose voucher: no VAT is charged when the card is sold, and VAT falls due on the goods bought with it. ## 7. Right to lodge a complaint We are liable for any lack of conformity that existed when the goods were handed over and appears within two years. During the first year it is assumed that the defect existed at handover unless proven otherwise. We are not liable for normal wear and tear, or for defects that arose after handover, for example through incorrect installation or use. Lodge a complaint as soon as possible, and no later than two months after discovering the defect, at info@autotools.ee or +372 5077886. Include: - your name and contact details, - the order number or other proof of purchase, - a description of the defect, - the remedy you would prefer. We repair or replace defective goods. If that is not possible, we refund everything paid under the sales contract. We answer complaints in writing within 15 days. ## 8. Personal data and direct marketing We process your personal data to fulfil your order and deliver the goods, and pass what is needed to our payment and delivery partners. The [privacy policy](/en/privacy) describes this in full. We send offers and news only if you have consented. You can withdraw that consent at any time using the link at the end of every email. ## 9. Complaints and disputes If you have a complaint, contact us first at info@autotools.ee or +372 5077886. We answer within 15 days. If we cannot reach an agreement, you may turn to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, Endla 10a, 10122 Tallinn, info@ttja.ee). The procedure is free for consumers.